@article {65823,
	title = {The contribution of the BQA method to the analysis of the work procedures violation},
	journal = {Journal of Management DevelopmentJournal of Management Development},
	year = {2015},
	month = {2015},
	isbn = {0262-1711},
	author = {Djebabra M{\'e}barek and Mohamed, Mouda and Djamel, Bellaala}
}
