Date Published:

Abstract:

Within the majority of contexts, it is persons that are considered to be competent or incompetent. However, in many cases it is the performance of groups and teams that is most important. This implies a concept of collective competence that integrates the set of skills in a group. In addition, the collective competence construction process is also enriched through collaboration which implies exchanges, confrontations, negotiations and interpersonal interactions. This paper presents our CSCW-based approach supporting collective competence construction. As a case of study, the industrial maintenance workspace is fundamentally a collaborative context. Our contribution in this area led us first, to analyse the related task in order to highlight collaborative maintenance vital needs and design the appropriate required group awareness supports which will be used to support collective competence. Finally, the experimentation study identifies the highly effective group awareness tools.